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In most cases, customs duties are already covered by us, so you won’t need to worry about additional charges. However, shipments to certain remote areas or special circumstances may be subject to fees under local customs regulations.

If any unexpected charges arise, don’t worry — just reach out to us. We’ll work with you to help resolve the issue and get your package to you as smoothly as possible.

• In-stock items are usually shipped within 3 business days.
• Standard delivery takes around 7–15 business days, depending on your location.
  Tracking updates may take some time — we appreciate your patience!

If your tracking hasn’t updated for several days or you suspect an issue, feel free to contact us at support@nookti.com We're happy to help!

Tracking information may sometimes take a little longer to update due to carrier delays or gaps between tracking scans. This doesn’t necessarily mean there’s a problem with your shipment.

If your tracking hasn’t updated for a while, please contact us at support@nookti.com. We’ll check on your shipment and help you figure out the next steps.

If your package is lost in transit or returned due to an issue on our end, we’ll work with you to find the best solution, whether that means sending a replacement or issuing a refund.

If your tracking shows that your package was delivered but you can’t find it, please contact us. We’ll help you check with the carrier and explore available options to locate your package. If it appears to have been stolen after delivery, we’ll do our best to assist you in resolving the situation.

We offer 30-day returns and exchanges on unused items in original packaging.

For defective or damaged items, please send us a photo or video to support@nookti.com 

We'll make sure you're taken care of — your satisfaction is our priority.